Shipping Policy

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Shipping Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific shipping policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Shipping Policy.

Shipping Policy - the basics

Please remember that ALL orders are "made-to-order" and take 2-3 days to process. Once an order has been processed and packaged, it will be picked up by a shipping carrier for delivery. Auntie's Candies ships all packages via USPS (Post Office) or UPS. Please note that shipping times will vary and Auntie's Candies has absolutely no control over the time it takes for delivery.

#1. Once an order has been placed, you will receive an "Order Confirmation" email. Please make sure the "Ship to" address is correct, this includes any apartment, unit, or suite number.

If an order is shipped with incorrect or missing "Ship to" information, we will not be responsible nor will a refund be issued so, PLEASE make sure you provide the correct "Ship to" address. If you need to make an update or make any changes, you have 24hrs. from the time the order was placed to submit an "Address Change Request".

If your order has already been shipped, there's nothing we can do to correct a shipping (delivery) address and a refund will not be issued. Remember, these are perishable (consumable) items and can not be returned so, it's up to the customer to make sure all information provided (i.e. shipping address) is correct.

Once an order has been picked up by a shipping carrier or delivered to a carrier facility, Auntie's Candies is no longer responsible for your package.

Cancellation Policy

Since all orders are "made-to-order" and are specifically for you, you must cancel your order within 48-hours from the time the order was placed for a full refund. If an order is cancelled after 48-hours from the time the order was placed, there will be a 15% fee deducted from your refund.

We do not keep product on the shelves and once we begin processing an order, we cannot stop the freeze drying process without ruining product, which will then need to be discarded, and thus the reason that a 15% fee will be imposed.

Order cancellations must be submitted within 48-hours from the time the order was placed.

If an order cancellation request is submitted after 48-hours from the time the order was placed, a 15% cancellation fee will be deducted from your refund.

If the order you wish to cancel has shipped, there's nothing we can do and a cancellation request will not be accepted nor will a refund be issued.